FTTH Field Technician I - Travel-Heavy, Customer-Facing

Surf Internet; Howell (MI); On-site; USD 34,000 - 39,000; Full time

Job summary

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician for the Howell, MI area. You will perform FTTH fiber installations and some service repairs at residential locations, ensuring reliable internet and high customer satisfaction.

You will test fiber signal performance, assist with Wi-Fi mapping and mesh network optimization, and communicate service details clearly. Travel across Michigan, Indiana, and Illinois may be required.

Qualifications

• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record.
• Ability to lift and maneuver objects 75+ lbs. regularly.
• Willingness to travel up to 100% of the time across the service region.
• Comfortable working at elevated heights and in adverse weather conditions.
• Strong self‑management, problem‑solving, and customer service skills.
• Experience with CRM software, Google Docs, and basic computer tools.
• Must be able to work flexible schedules, including weekends and on‑call rotations.
• Regular, consistent, and punctual attendance is essential.

Responsibilities

• Perform FTTH fiber installations and some service repair calls at residential locations.
• Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord.
• Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements).
• Troubleshoot basic fiber drop issues and connectivity problems.
• Explain service details, billing, and equipment features to customers.
• Monitor job schedules, receive updates, and communicate using CRM and field service software.
• Prepare daily work assignments by requisitioning equipment and loading the service vehicle.
• Provide accurate, timely updates and documentation of service tickets and job statuses.
• Participate in regular team meetings, training sessions, and cross-department communications.
• Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations.

Skills

Customer service

Troubleshooting

Google Docs

Basic computer tools

Self-management

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Google Docs

Job description

Surf Broadband Solutions is seeking a Tier 1 Service Delivery Technician for the Howell, MI area. You will perform FTTH fiber installations and some service repairs at residential locations, ensuring reliable internet and high customer satisfaction.

You will test fiber signal performance, assist with Wi-Fi mapping and mesh network optimization, and communicate service details clearly. Travel across Michigan, Indiana, and Illinois may be required.