Field Fiber & Home Internet Technician

Hawaiian Telcom; Honolulu (HI); On-site; USD 38,000 - 54,000; Full time

Job summary

Hawaiian Telcom is seeking a field technician to install and repair fiber and copper services for residential and business customers in Honolulu, HI. You will install fiber connections, configure high-speed internet equipment, and guide customers on usage and features.

You will also locate issues, test installations, and coordinate with customers on updates. Ideal candidates can handle physical tasks, operate tools safely, drive to daily sites, and manage overtime or travel as required.

Qualifications

• Tests: results must meet the program requirements.
• Physical: lift/carry tool boxes, climb poles/ladders, work in confined spaces.
• Mental: valid driver's license; able to obtain security clearances.
• Working: outdoors/indoors, overtime, travel when needed.

Responsibilities

• Installs fiber and copper services to homes and businesses.
• Installs and configures High Speed Internet equipment and gateways.
• Locates trouble and repairs or replaces lines.
• Instructs customers on equipment use and service features.
• Tests installations using appropriate equipment and tools.
• Records work data and provides status updates to customers.
• Operates company vehicle to travel to work sites.
• Adheres to safety practices and company policies.

Skills

Customer interaction

Cable termination

Network troubleshooting

Wireless setup

Test equipment use

Safe driving

Tools

Test equipment

Wiring tools

Job description

Hawaiian Telcom is seeking a field technician to install and repair fiber and copper services for residential and business customers in Honolulu, HI. You will install fiber connections, configure high-speed internet equipment, and guide customers on usage and features.

You will also locate issues, test installations, and coordinate with customers on updates. Ideal candidates can handle physical tasks, operate tools safely, drive to daily sites, and manage overtime or travel as required.