Field Equipment Rental Specialist

Page Mechanical Group, Inc.; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Hills Machinery Company seeks a Rental Representative to serve as the outside liaison for customers, renting equipment and arranging service while maximizing machine utilization in the designated trade area.

You will build strong relationships with customers and coworkers, manage rental forms, contracts, deposits, and payments, and promote add-on equipment while ensuring safety and compliance with company policies.

Qualifications

• High school diploma required; college degree preferred.
• 5 years of rental experience preferred.
• Strong communication and interpersonal skills.
• Knowledge of equipment, basic mechanics, and local market preferred.
• Proficiency with Microsoft Office; in-house systems training provided.

Responsibilities

• Rent equipment or arrange for provision of service to customer.
• Prepare rental forms and contracts; obtain customer signature and other information as required.
• Maintain daily and monthly contract file.
• Compute charges based on rental or service rate.
• Explain rental fees and provide information about rented items, such as basic operation or description.
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Answer telephone and receive orders by phone; maintain required phone logs.
• Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
• Promote add-on rental equipment for appropriate application.
• Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
• Achieve rental operational goals including Hills Machinery Company invoice accuracy and complete assigned training.
• Reserve items for requested time and maintain rental reservation list.
• Update/call overdue list daily and alert supervisor of overdue contracts.
• Resolve customer problems and invoicing problems.
• Keep current on knowledge of competitive pricing and trends.
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.

Skills

Rental experience

Customer relations

Time management

Communication skills

Sales ability

Microsoft Office

Equipment knowledge

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Hills Machinery Company seeks a Rental Representative to serve as the outside liaison for customers, renting equipment and arranging service while maximizing machine utilization in the designated trade area.

You will build strong relationships with customers and coworkers, manage rental forms, contracts, deposits, and payments, and promote add-on equipment while ensuring safety and compliance with company policies.