Rental Representative - Columbia, SC

Hills Machinery Company; Columbia (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Hills Machinery Company in Columbia, SC is seeking a Rental Representative to drive outside rental sales and maximize machine utilization within the local market. You will handle customer transactions over the phone and in person, prepare rental forms, explain equipment usage, and maintain accurate contracts and records, while delivering excellent service.

The role requires strong communication, problem solving, and a proactive, energetic approach to meet rental goals and support the field team.

Qualifications

• 5 years of previous rental experience preferred.
• Positive, solutions-oriented mindset with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with customers and colleagues in a positive, professional manner.
• Knowledge of equipment and local market preferred.

Responsibilities

• Rent equipment or arrange for service to customer.
• Prepare rental forms and contracts; obtain signatures and information.
• Collect deposits, payments, and balance daily receipts.
• Answer phone calls and take orders; maintain phone logs.
• Recommend items that meet customer needs and advise on equipment applications.
• Promote add-on rental equipment for appropriate applications.
• Maintain contract files and update overdue lists daily.
• Ensure compliance with company policies and safety requirements.
• Keep knowledge current on pricing trends and competition.

Skills

Customer service

Sales

Communication

Time management

Organization

Problem solving

Microsoft Office

In-house systems

Equipment knowledge

Construction awareness

Tools

Microsoft Office

In-house systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rental Representative - Columbia, SC

COLUMBIA, SC, COLUMBIA, SC, US

30+ days ago Requisition ID: 1173

Overview:

This position serves as an outside Rental Representative for Hills Machinery Company. This position handles transactions for customers over the phone and in person. The Rental representative plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.

Responsibilities:

• Supports and builds strong relationships with co-workers to include Outside Sales Team and Product Support Staff.
• Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
• Rent equipment or arrange for provision of service to customer.
• Perform daily, weekly, and monthly checks.
• Prepare rental forms and contracts; obtain customer signature and other information as required.
• Maintain daily and monthly contract file.
• Compute charges based on rental or service rate.
• Explain rental fees and provide information about rented items, such as basic operation or description.
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Answer telephone and receive orders by phone; maintain required phone logs.
• Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
• Promote add-on rental equipment for appropriate application.
  Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.
• Achieve rental operational goals includingHills Machinery Company, invoice accuracy, assigned training Benchmarks –Hills Machinery CompanyGoals, Invoice accuracy, complete assigned training.
• Reserve items for requested time and maintain rental reservation list.
• Update/call overdue list daily and alert supervisor of overdue contracts.
• Resolve customer problems and invoicing problems.
• Keep current on knowledge of competitive pricing and trends.
• Adhere to all company policies, procedures, rules, and regulations in written or verbal form.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.

Qualifications:

• 5 years of previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
• Positive, solutions-oriented mindset coupled with strong time management and organizational skills.
• Excellent verbal/written and interpersonal communication skills.
• Ability to work with all levels of employees, management, and customers in a positive, professional and effective way.
• Knowledge of equipment, basic mechanics, and the local market preferred.
• Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Strong creativity and problem-solving skills.
• Strong understanding of usage and application of all rental equipment and services offered.
• Must recognize the difference between similar products and the advantages/disadvantages of applications.
• Must have working knowledge of construction phases to properly advise on applications.
• Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
• High energy, excellent self-motivation, and work ethic.
• Possess an unwavering commitment to service excellence.

Working Conditions

• The physical environment requires the employee to work primarily outside sales in heat/cold, wet/humid, and dry/arid conditions.
• Position requires employee to be physically present on job site.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computer and other forms of technology to complete job responsibilities.