Field Engineering Specialist — Diagnostics & Service

Biopharma Careers; United States; On-site; USD 56,000 - 104,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche is seeking a field-based service professional to install, maintain, and repair diagnostics equipment across Tennessee. The role emphasizes problem solving, customer satisfaction, and proactive maintenance with 25% travel to support Chattanooga, TN area.

Qualified candidates hold a high school diploma with technical training or a 4-year engineering degree. Experience in mechanical, electrical, or networking systems is preferred, along with strong communication and customer-service skills.

Qualifications

• High school diploma required; 2 years of technical training or equivalent experience.
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Engineering degree preferred for advanced roles.

Responsibilities

• Ensure and maximize customer satisfaction with Roche equipment and related products.
• Install, maintain and repair Roche Diagnostics’ equipment following standard procedures.
• Identify and analyze problems, escalate when needed, and perform preventative maintenance.
• Provide routine technical support to customers and document all reports in a timely manner.
• Seek opportunities to market service contracts to existing customers.

Skills

Mechanical repair

Networking basics

Troubleshooting

Education

High school diploma

4-year Engineering degree

Job description

Roche is seeking a field-based service professional to install, maintain, and repair diagnostics equipment across Tennessee. The role emphasizes problem solving, customer satisfaction, and proactive maintenance with 25% travel to support Chattanooga, TN area.

Qualified candidates hold a high school diploma with technical training or a 4-year engineering degree. Experience in mechanical, electrical, or networking systems is preferred, along with strong communication and customer-service skills.