Traveling Field Engineering Specialist - Diagnostics Equipment

Roche Holding AG

Bridgeport (CT)

On-site

USD 56,000 - 104,000

Full time

12 days ago

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Job summary

Roche Holding AG in Connecticut seeks an Associate Field Engineering Specialist to travel within a designated territory, install and repair Roche Diagnostics equipment, and deliver high-quality service to laboratory customers.

The role requires a high school diploma with 2 years of technical training and 2 years of hands-on repair experience; a Bachelor's in engineering is preferred. Residence near Shelton, CT is ideal for a daily field-based schedule with travel up to 20%.

Qualifications

High school diploma with 2 years of technical schooling or equivalent.
2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Bachelor's degree in biomedical, mechanical, or electrical engineering.
Basic knowledge of electronics, electro-mechanical systems, and information technology.
Knowledge of basic chemistry.
Ability to develop in-depth technically related troubleshooting skills.
Good written and verbal communication, organization and prioritization skills.
Effective customer service skills and maintenance of ongoing customer relationships.

Responsibilities

Ensure and maximize customer satisfaction with Roche equipment and services.
Install, maintain, and repair Roche Diagnostics’ equipment; escalate as needed.
Identify revenue and cost-saving opportunities; market service contracts.
Provide routine technical support and operator troubleshooting training when needed.
Complete and document all service and customer account reports and emails timely.
Maintain expenses within guidelines and control department inventory and assets.