Field Engineering Supervisor

Aristocrat Gaming; Tulsa (OK); On-site; USD 80,000 - 120,000; Full time

Job summary

Aristocrat Gaming in Tulsa, OK is seeking a Field Engineering Supervisor to lead the Field Engineer team in delivering technical assistance for sales, development, engineering, product management, and tribal casino customers. You will guide requirements analysis, scheduling, defect triage, and process improvement to drive project success.

The role emphasizes mentorship, documentation, training, compliance with gaming regulations, and cross-functional collaboration across multiple levels.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of leadership experience in the Field or Customer Service.
• Casino gaming experience preferred.
• Ability to supervise multiple small to medium-sized projects of low to medium complexity.

Responsibilities

• Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers.
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.
• Collaborate with departmental management and partners to achieve business goals.
• Mentor team members and communicate expectations clearly.
• Ensure accurate documentation and timely reporting of all project and process responsibilities.
• Conduct corrective training and counseling to maintain compliance with company policies.
• Lead groups through research, design, and development phases to complete projects on time and within budget.
• Develop proposals, statements of work, designs, plans, and schedules.
• Schedule and conduct technical and clerical training for new hires.
• Coordinate interviews for field engineer candidates.
• Supervise schedules and ensure compliance with gaming regulations.
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms.

Skills

Leadership

Project scheduling

Defect triage

Mentorship

Documentation

Training

Compliance

Cross-functional collaboration

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Aristocrat offers gaming experiences enjoyed by millions globally. In the role of Field Engineering Supervisor, the Field Engineering Supervisor directs the efforts of the Field Engineer team to deliver technical assistance for sales account teams, development, engineering, product management, and tribal casino customers. This position requires a strong knowledge of field engineering processes and management experience to efficiently and optimally support all aspects of an Aristocrat CII server project, performing requirements analysis and discovery efforts, creates, and handle project schedules, provides defect triage, report project status, supports continuous process improvement efforts, provides process training, and performs other duties as assigned efficiently and effectively.

What You’ll Do

• Coordinate activities involving the Field Engineer group to support client-facing units, product development, technical staff, product administration, and tribal casino customers.
• Lead requirements analysis, project scheduling, defect triage, and process improvement initiatives.
• Collaborate with departmental management and partners to achieve business goals.
• Effectively communicate expectations and provide clear mentorship to team members.
• Ensure accurate documentation and timely reporting of all project and process responsibilities.
• Conduct corrective training and counseling to maintain compliance with company policies.
• Lead groups through research, design, and development phases, ensuring projects are completed on time and within budget.
• Develop proposals, statements of work, designs, plans, and schedules.
• Schedule and conduct technical and clerical training for new hire Field Engineers.
• Coordinate interviews for potential Field Engineer candidates.
• Supervise work schedules and ensure compliance with local, state, and federal tribal gaming regulations.
• Perform routine audits and inspections of Aristocrat equipment in customer server rooms.

What We’re Looking For

• Bachelor’s degree or equivalent experience.
• 4+ years of leadership experience in the Field or Customer Service.
• Casino gaming experience preferred.
• Initiative-taking and ability to supervise multiple small to medium-sized projects of low to medium complexity.
• Strong planning and organizational skills, with a consistent record of diligence.
• Effective interpersonal skills, including significant written and verbal communication.
• Outstanding decision-making, critical thinking, and analytical abilities.
• Ability to lead and collaborate within a multi-functional team across different levels.
• Proficiency in Microsoft Office Suite (Word, Excel, presentation software, Project, Visio).

Work Environment

• Combination of sitting and standing throughout the day.
• Travel required – 0 - 25%.
• Ability to work independently and lead technical initiatives.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.