Field Engineer Technician — Onsite Solutions Pro

Unisys; Norwich (CT); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Comprehensive healthcare

Unlimited paid time off

Ongoing learning opportunities

Job summary

Unisys is seeking a Field Engineer Technician in Norwich, CT to provide comprehensive on-site field engineering support for a base of large and complex clients. You will own onsite service activities, perform advanced maintenance, and contribute to improved service delivery through feedback and proactive issue resolution.

The role requires a High School Diploma or GED, with possible technical certification or an Associate Degree, and typically 2-4 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Associate Degree

Job description

Unisys is seeking a Field Engineer Technician in Norwich, CT to provide comprehensive on-site field engineering support for a base of large and complex clients. You will own onsite service activities, perform advanced maintenance, and contribute to improved service delivery through feedback and proactive issue resolution.

The role requires a High School Diploma or GED, with possible technical certification or an Associate Degree, and typically 2-4 years of relevant experience.