Onsite Level 2 Network Support Engineer

Unisys Corporation; Reading (Berks County); On-site; USD 65,000 - 85,000; Full time

Job summary

Unisys Corporation seeks a Field Engineer to provide the full range of on-site engineering support for a base of large and complex clients in the United States. The role requires taking complete ownership of onsite service activity, performing advanced maintenance, and delivering technical feedback to improve service delivery.

The ideal candidate will have 2–4 years of relevant experience, with a high school diploma or GED and possibly technical certification or an associate degree.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally, 2-4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys Corporation seeks a Field Engineer to provide the full range of on-site engineering support for a base of large and complex clients in the United States. The role requires taking complete ownership of onsite service activity, performing advanced maintenance, and delivering technical feedback to improve service delivery.

The ideal candidate will have 2–4 years of relevant experience, with a high school diploma or GED and possibly technical certification or an associate degree.