Field Engineer Team Lead - Customer & Tech Mentorship

GE HealthCare (United States); United States; Remoto; USD 94.000 - 142.000; Tempo pieno

Descrizione del lavoro

GE HealthCare is seeking a hands-on Service Leader to provide local interface and day-to-day direction for assigned accounts. The role combines leadership, mentoring, and occasional technical service work to ensure contract compliance and customer satisfaction.

You will mentor the team, manage on-call support, and collaborate with the Service Director on workforce planning and performance metrics while ensuring safety and regulatory compliance at all times.

Competenze

• Associate degree or equivalent military education plus 6 years servicing electronic equipment.
• High school diploma/GED plus 8 years relevant experience.
• Advanced technical capabilities including troubleshooting, repair and installation.
• Valid Driver's License required.
• Experience with Web applications and Microsoft Office suite.
• Must be legally authorized to work in the U.S. without visa sponsorship.
• Willingness to be available after hours and on-call, including weekends.
• Ability to manage multiple priorities while maintaining customer satisfaction.
• Physical ability to lift up to 35 lbs and perform required movements.

Mansioni

• Ensure contract obligations are met based on customer agreements.
• Prioritize service, assign personnel, and follow up on commitments.
• Mentor team in technical, administrative, communications, and customer relations areas.
• Support Service Director with workforce planning and deployment for efficiency.
• Drive operational metrics such as debriefs, SR closures, PMs, FMI, and inventory.
• Maintain parts inventory and vendor service delivery per GEHC policy.
• Provide instruction to hospital personnel on equipment operation, diagnostics, and repair.
• Ensure compliance with Health, Safety, and Environmental regulations.

Conoscenze

Troubleshooting

Repair

Installation

Driver's License

Web applications

Microsoft Office

Multitasking

After-hours availability

Customer focus

Physical stamina

Formazione

Associate degree or equivalent military education

High school diploma or GED + 8 years experience

Strumenti

Web applications

Microsoft Office

Descrizione del lavoro

GE HealthCare is seeking a hands-on Service Leader to provide local interface and day-to-day direction for assigned accounts. The role combines leadership, mentoring, and occasional technical service work to ensure contract compliance and customer satisfaction.

You will mentor the team, manage on-call support, and collaborate with the Service Director on workforce planning and performance metrics while ensuring safety and regulatory compliance at all times.