Relocation-Ready Customer Service & Field Operations Engineer

eBSI Export Academy; United States; Remoto; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

GE Healthcare is seeking a Customer Service Engineer to lead a complex customer service area, coordinating with channel partner field engineers and biomedical technicians. The role focuses on building loyalty, achieving goals in installation, maintenance, and repair of GEHC products, and growing the service contract base.

The candidate will drive customer relationships, manage operational processes, and promote a safe, compliant work environment while aligning with GE Beliefs and global quality

Competenze

• Bachelor’s degree and 4+ years in technical support or field service.
• Proven experience in managing customer relationships.
• Ability to manage multiple priorities and objectives.
• Exceptional interpersonal skills.
• Aware of GEHC Quality Manual, QMS, and applicable laws as they apply to this role.
• Complete all planned Quality and Compliance training within defined deadlines.
• Identify and report customer quality or compliance concerns.
• Identify and report personal quality or compliance concerns.
• Ensure completion of Field Modifications Instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement by identifying and escalating quality gaps.

Mansioni

• Drive business results and manage customer relationships within area of responsibility.
• Own operational processes (PM completion, TTR, Response time, Open Calls).
• Lead and cultivate a culture of GE Beliefs and integrity.
• Develop strong customer relationships and serve as the interface between customer and GE Healthcare organizations.
• Proactively identify customer needs and develop customer-specific solutions.
• Lead service delivery that surpasses customer expectations.
• Leverage internal relationships to enhance business performance and customer experiences.
• Promote a safe working environment and ensure compliance with EHS policies.
• Drive change initiatives to improve efficiencies and meet business commitments.

Conoscenze

Customer relationships

Leadership

Communication skills

Project management

Formazione

Bachelor's degree

Descrizione del lavoro

GE Healthcare is seeking a Customer Service Engineer to lead a complex customer service area, coordinating with channel partner field engineers and biomedical technicians. The role focuses on building loyalty, achieving goals in installation, maintenance, and repair of GEHC products, and growing the service contract base.

The candidate will drive customer relationships, manage operational processes, and promote a safe, compliant work environment while aligning with GE Beliefs and global quality