Field Engineer II: Install, Train & Regional Travel

Ui Holding Company; Town of Conklin (NY); Hybrid; USD 48,216 - 55,104; Full time

Benefits offered by this job

Robust Benefits

Job summary

Ontario Trillium Foundation seeks a Field Engineer to install, service, and maintain Universal machines. This role includes extensive travel and training customers on machine operations. Candidates should have a technical degree and at least 2 years of relevant experience. Strong communication skills are crucial. The position offers a target pay rate of $35-$40 per hour plus robust benefits, with flexible hours as needed for travel and training.

Qualifications

• 2+ years related experience required.
• Ability to understand and interpret detailed documents and drawings.
• Ability to communicate clearly in reports and presentations.

Responsibilities

• Install, service, and maintain Universal machines and systems.
• Train customers on operation, programming, and maintenance of machines.
• Make operational recommendations for optimal machine performance.

Skills

Strong oral skills

Strong written skills

Interpersonal skills

Problem solving skills

Computer literacy

Education

BS or BT degree in a technical discipline

Relevant Associate's Degree or equivalent coursework

Job description

KEY NOTE:

This is a field service position consisting of virtual work, combined with extensive travel to customer locations, as well as periodic travel to our Headquarters in Conklin, NY. This initiative will be predominately focused within the greater Dallas, TX area, with some periodic support outside of the area based on needs of the business.

Summary:

The Field Engineer will install, service, and maintain Universal machines and systems.The role will work directly with and sometimes train customer users on operation, programming and maintenance of machines and systems.

Principal Accountabilities:

• Plans Customer installations by coordinating customer support logistics and site preparation.

• Installs UIC machines and systems ensuring customer acceptance is completed in a timely manner.

• Trains customers on proper operation, programming, and maintenance of UIC machines and systems.

• Monitors customer's workflow, work methods, and processes.

• Makes operational or process recommendations to achieve optimal machine and systems performance.

• Services customer accounts.

• Performs preventative maintenance, machine and process audits, technical phone support and other services.

• Troubleshoots and resolves machine and system problems.

• Repairs, updates, and retrofits machines and systems with UIC hardware, spare parts, and software solutions.

• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to UIC product teams and engineering personnel.

• Collects and analyzes machine and systems performance data as required.

Minimum Requirements:

• BS or BT degree in a technical discipline OR relevant associate's degree OR equivalent course work in vocational or military training, highly preferred.

• 2+ years related experience required.

• Strong oral, written, interpersonal, and problem solving skills are required.

• Computer literacy is required.

Physical Demands:

• While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to vibration.

• The employee must occasionally move heavy objects.

• Requires the ability to use a computer on a frequent basis.

• Position requires the ability to understand and interpret detailed documents and drawings.

• Requires the ability to communicate clearly in reports and giving presentations.

• Occasional overtime evening and weekend work required.

• Ability to travel to customer sites on a roughly 50%+ basis is routinely required, along with occasional attendance at product training courses, company meetings or technical conferences.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. "Green Card Holder"), Political Asylee, or Refugee.

Universal Instruments is an EOE/M/F/Vet/Disabled employer

Target Hourly Pay Rate:$37.00/hr - $41.00/hr + Robust Benefits

~ What “U” Can Do For You ~

Rewards Package:

• Competitive Compensation, Bonus Strategies, 401k Retirement Contribution Matching, Health Savings Options with Monthly Company Contributions and Investment Capability, Flexible Spending Options, Objective Merits, and Relocation Assistance.

Career Development:

• Relevant Tuition, Upskilling, and Certification Reimbursement, Mentorship, Merit System, Educational Institution Relations.

Work/Life Balance:

• Competitive Paid Time Off, Paid Holidays, and Wellness Hours.

Health & Wellbeing:

• Comprehensive Medical, Dental, Vision, Life, Disability, Employee Assistance Plan (“EAP”) and Other Supplemental Coverage Options.

Company Culture:

• Professional and Respectful Work Environment Driven by Our “6-C’s” Core Values: Customer-Centric, Collaboration, Creativity, Character, Courage, and Community.