Field Engineer I - Gaming Tech Installations (75% Travel)

Work180; Lawton, Northern (OK, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Aristocrat is seeking a Field Engineer I to join our team, delivering end-to-end technical support across customer sites including software installations, upgrades, and hardware configurations. You will troubleshoot issues, develop project plans, and help ensure system stability while maintaining strong customer relationships.

The role emphasizes collaboration, problem-solving, and adherence to regulatory and operational requirements, with travel up to 75% to client locations.

Qualifications

• Associate’s degree in IT or related field, or equivalent experience.
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Responsibilities

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

Skills

Windows/Linux

Virtualization

Networking

Database admin

Kubernetes

Microsoft Office

Communication skills

Gaming licenses

Education

Associate’s degree in Information Technology or a related field

Tools

Kubernetes

SAN

Microsoft Office

Job description

Aristocrat is seeking a Field Engineer I to join our team, delivering end-to-end technical support across customer sites including software installations, upgrades, and hardware configurations. You will troubleshoot issues, develop project plans, and help ensure system stability while maintaining strong customer relationships.

The role emphasizes collaboration, problem-solving, and adherence to regulatory and operational requirements, with travel up to 75% to client locations.