Field Engineer I

Work180; Lawton, Northern (OK, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Aristocrat is seeking a Field Engineer I to join our team, delivering end-to-end technical support across customer sites including software installations, upgrades, and hardware configurations. You will troubleshoot issues, develop project plans, and help ensure system stability while maintaining strong customer relationships.

The role emphasizes collaboration, problem-solving, and adherence to regulatory and operational requirements, with travel up to 75% to client locations.

Qualifications

• Associate’s degree in IT or related field, or equivalent experience.
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Responsibilities

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

Skills

Windows/Linux

Virtualization

Networking

Database admin

Kubernetes

Microsoft Office

Communication skills

Gaming licenses

Education

Associate’s degree in Information Technology or a related field

Tools

Kubernetes

SAN

Microsoft Office

Job description

At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness!

What You'll Do

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

What We're Looking For

• Associate’s degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.