Field Engineer I

Aristocrat Gaming; Lawton (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Aristocrat Gaming is seeking a Field Engineer I to drive installation, configuration, and post-install support across casino and gaming environments. You will coordinate software and hardware deployments, troubleshoot complex issues, and develop project plans to ensure client satisfaction.

The role emphasizes collaboration with teams, adherence to regulatory requirements, and the ability to travel frequently to client sites.

Qualifications

• Associate’s degree or equivalent experience in IT or related field.
• 2+ years of hands-on technical experience in IT or field engineering.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking.

Responsibilities

• Serve as the primary technical contact for assigned customer sites.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot issues related to software, firmware, and hardware.
• Develop and manage project plans and ensure timely execution.
• Provide post-installation support to preserve system stability and customer happiness.
• Collaborate to meet regulatory and operational requirements.
• Document processes and create detailed reports for continuous improvement.
• Manage multiple tasks independently in a fast-paced environment.
• Travel up to 75% to support client locations and project activities.

Skills

Troubleshooting

Communication

Project management

Team collaboration

Networking concepts

Windows/Linux expertise

Education

Associate's degree in Information Technology or related field

Tools

Kubernetes

SAN environments

Windows Server

Linux

Job description

At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness!

What You’ll Do

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

What We’re Looking For

• Associate’s degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.