Field Engineer I

Aristocrat; Lawton (OK); On-site; USD 45,500 - 84,500; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with employer matching

Global career opportunities

Job summary

Aristocrat is looking for a Field Engineer I to provide technical support and ensure flawless gaming systems. The role involves troubleshooting and installing software and hardware while traveling up to 75%. Ideal candidates have an IT degree and 2+ years of related experience.

Enjoy a career with a global leader in gaming entertainment, with robust benefits including health insurance, 401(k), and a comprehensive pay range from $45,500 to $84,500 per year.

Qualifications

• 2+ years of relevant technical experience.
• Proficient in Microsoft Office suite.
• Experience with networking concepts.

Responsibilities

• Serve as the primary technical contact for assigned customer sites.
• Plan and complete software installations and upgrades.
• Troubleshoot technical issues related to software and hardware.

Skills

Technical support

Problem-solving

Communication skills

Windows and Linux server knowledge

Virtualization concepts

Database administration

Education

Associate’s degree in Information Technology

Tools

Microsoft Office

Kubernetes

Job description

At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual who excels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness!

What You’ll Do

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs.
• Plan, coordinate, and complete software installations, upgrades, and hardware configurations.
• Troubleshoot technical issues related to software, firmware, and hardware.
• Develop and manage project plans, ensuring timely execution.
• Furnish post-installation aid to preserve system stability and customer happiness.
• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements.
• Document processes and compose detailed reports to support continuous improvement.
• Manage multiple tasks independently in a fast-paced, evolving environment.
• Travel up to 75% to support client locations and project activities.

What We’re Looking For

• Associate’s degree in Information Technology or a related field (or equivalent experience).
• 2+ years of relevant technical experience.
• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts.
• Experience with database administration and enterprise networking technologies.
• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Strong communication skills with the ability to explain technical concepts to varied audiences.
• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus.
• Experience in casino or gaming environments is helpful but not required.
• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses.

Physical Requirements

• Ability to lift up to 75 lbs. during hardware installation.
• Combination of sitting, standing, and walking throughout the day.
• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure.

Work Environment

Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors.

Benefits

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Travel Expectations

Up to 75%

Pay Range

$45,500 - $84,500 per year

This position offers a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V