Field Engineer - CNC Installations & Customer Training

Wolframmfg

Austin (TX)

On-site

USD 39,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Wolfram Manufacturing in Austin, TX is seeking a hands-on Field Engineer to bridge Caron Engineering solutions with OnTakt software, owning end-to-end installation from planning to training. You will travel domestically (50% on average, up to 75% in peak seasons), install and test systems, document configurations, and train customers while contributing to internal tech support and continuous improvement.

Join a close-knit team focused on precision, quality, and practical problem solving in a

Qualifications

Ability to read and interpret electrical schematics.
Strong mechanical and electrical aptitude.
Excellent organizational and communication skills.
Proficiency in creating detailed and accurate documentation.
Problem-solving and analytical thinking.
Customer-focused mindset with the ability to train effectively.
Willingness and ability to travel domestically — averaging 50%, up to 75% in busy seasons.
US Person status (required for the nature of our work and customer facility access).

Responsibilities

Coordinate travel arrangements and scheduling with customers.
Identify and order necessary components, tools, and hardware.
Document installation planning activities in Jira.
Ensure all preparatory documentation is ready before installation.
Develop and communicate a clear field plan.
Install and test systems to ensure functionality and compliance within specifications.
Conduct user training sessions tailored to customer needs.
Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs.
Compile photos and notes from the installation.
Update and archive documentation for internal and customer reference.
Respond to customer inquiries and issues promptly and effectively.
Document and track customer support activities in Jira.
Maintain accurate records of support interactions for troubleshooting and quality improvement.
Assist in the implementation, maintenance, and troubleshooting of manufacturing technologies used within our own facility.
Provide internal training sessions and documentation for staff utilizing these systems.
Identify and recommend improvements to enhance the effectiveness of internal manufacturing technologies.
Keep an eye on the Support Channel.
Identify and work toward improving our preparation and execution processes and environment.