Field Engineer

Wolfram Manufacturing Technologies; Austin (TX); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Wolfram Manufacturing is seeking a hands-on Field Engineer to be the ambassador of our Caron Engineering solutions in Austin. You will own end-to-end installations from planning to post-installation documentation, ensuring systems meet customer specifications.

When not on the road, you will help implement, maintain, and troubleshoot manufacturing technologies in our shop, training users and creating clear, actionable documentation for teammates and customers.

Qualifications

• Read and interpret electrical schematics.
• Strong mechanical and electrical aptitude.
• Excellent organizational and communication skills.
• Proficiency in creating detailed and accurate documentation.
• Problem-solving and analytical thinking.

Responsibilities

• Coordinate travel and scheduling with customers.
• Install, test, and document systems per specifications.
• Conduct user training tailored to customer needs.
• Create detailed backups of ladder logic, configurations, wiring diagrams, and programs.
• Support internal teams with troubleshooting and quality improvement.

Skills

Read schematics

Mechanical aptitude

Organizational skills

Documentation

Problem-solving

Customer training

Domestic travel

US Person status

Background check clearance

Education

Bachelor's degree MMET or related

Tools

Jira

Job description

Benefits

• Health insurance
• Paid time off
• Parental leave
• Profit sharing
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

About Wolfram Manufacturing

Wolfram Manufacturing is a precision CNC production shop and technology partner in Austin, TX. We specialize in medium-to-high volume metal parts, run advanced multi-axis equipment, and have been a Caron Engineering integration partner since 2011. Our OnTakt software connects Caron's TMAC tool monitoring data to shop floors across the industry - including some of the most demanding, security-conscious manufacturing facilities in the country. We take the work seriously, keep a tight team, and care about getting things right.

The Role

We are hiring a hands-on, customer-savvy Field Engineer to be the ambassador of our technology in the field. This role is the critical link between our Caron Engineering solutions (TMAC, DTect-IT, ToolConnect, and more) and OnTakt software, and the customers who rely on them. You will own the end-to-end integration process — every installation functional, documented, and aligned to the customer's specifications.

If a flawless system install satisfies you, if you have a strong aptitude for solving complex mechanical and electrical puzzles, and you like empowering users through technology - this role is for you.

When you're not on the road, you're not idle. You're in our own shop, helping implement, maintain, and troubleshoot the same manufacturing technologies internally.

This is a launch point, not a finished product. We'll train you on the systems, the controls, and the field craft - you bring the aptitude and the drive. You'll be working alongside an excellent team who have grown their careers with Wolfram over the past several years.

This is an individual contributor role. No direct reports.

What You Will Do

Installation Planning

• Coordinate travel arrangements and scheduling with customers
• Identify and order necessary components, tools, and hardware
• Document installation planning activities in Jira
• Ensure all preparatory documentation is ready before installation

Installation Execution

• Develop and communicate a clear field plan
• Install and test systems to ensure functionality and compliance within specifications
• Conduct user training sessions tailored to customer needs

Post-Installation Documentation

• Create detailed backups of ladder logic, system configurations, wiring diagrams, and programs
• Compile photos and notes from the installation
• Update and archive documentation for internal and customer reference

Customer Support

• Respond to customer inquiries and issues promptly and effectively
• Document and track customer support activities in Jira
• Maintain accurate records of support interactions for troubleshooting and quality improvement

Internal Technology Support

• Assist in the implementation, maintenance, and troubleshooting of manufacturing technologies used within our own facility
• Provide internal training sessions and documentation for staff utilizing these systems
• Identify and recommend improvements to enhance the effectiveness of internal manufacturing technologies
• Keep an eye on the Support Channel

Continuous Improvement

• Identify and work toward improving our preparation and execution processes and environment

What We Are Looking ForRequired

• Ability to read and interpret electrical schematics
• Strong mechanical and electrical aptitude
• Excellent organizational and communication skills
• Proficiency in creating detailed and accurate documentation
• Problem-solving and analytical thinking
• Customer-focused mindset with the ability to train effectively
• Willingness and ability to travel domestically — averaging 50%, up to 75% in busy seasons
• US Person status (required for the nature of our work and customer facility access)
• Ability to pass a standard background check — no felony convictions, no domestic violence or sexual assault misdemeanors. Some customer sites will also run their own facility-access background checks prior to arrival.

Strongly Preferred

• Exposure to PLC programming or ladder logic — we'll train the rest
• Exposure to Fanuc or Okuma OSP CNC controls — we'll train the rest
• Experience with Jira or a similar documentation/ticketing system
• Bachelor's degree in Manufacturing & Mechanical Engineering Technology (MMET) or a closely related field — this is the path several of our best field engineers took, and it's the one we'd point a new grad toward.

What Success Looks Like in Year One

• Early on: shadowing and co-installing with an experienced field engineer, building fluency with our systems and controls
• By mid-year: leading straightforward installs independently, with support available for anything unusual
• By year end: owning installs end-to-end, with documentation clean enough that anyone on the team could pick up where you left off
• Between trips, you're a genuine asset in the shop, not just passing through

Compensation & Benefits

Hourly rate: $28 – $35/hr depending on experience.

Note: This is a non-exempt role, eligible for overtime.

Full benefits package including health coverage, 401(k) with company match, PTO, and shoe reimbursement.

Wolfram Manufacturing is an equal opportunity employer.