Field Engineer 3

TekWissen ®; New London (CT); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Field Engineer 3 in New London, CT. This role involves installing and maintaining computer-related products, providing technical support, and ensuring customer satisfaction. Ideal candidates will have strong installation skills and experience in troubleshooting hardware and software issues.

Qualifications

• Must have installation and deployment skills.
• Experience with desktop and laptop support.
• Ability to work with servers and networking products.

Responsibilities

• Provides support for desktops, laptops, and servers.
• Installs and maintains PCs and associated software.
• Ensures customer satisfaction throughout the service process.

Skills

Installation

Deployment

Troubleshooting

Networking

Job description

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This range is provided by TekWissen . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.86/hr - $22.86/hr

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Location: Groton/New London CT, 06340

Duration: 12 Months

Job Type: Contract

Work Type: Non-Driving

Payrate: $ $22.86 - 22.86/hourly rate

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor and dress
• Insures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TECHNICAL SKILLS

Must Have

Nice To Have

• Install and Deployment are required skills for this job!

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Engineering

• Industries

  IT Services and IT Consulting

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