Field Engineer

EngineersOfAI; Sunnyvale (CA); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Wayve in Sunnyvale, CA is seeking a Field Engineer to diagnose and resolve vehicle software and hardware issues, keeping the fleet operational. This hands-on role requires rapid fault triage and strict adherence to safety protocols while collaborating with global teams.

You will engage in on-site fault triage, follow protocol-driven repairs, support 24/7 operations, and help refine Field Operations processes in a fast-paced environment.

Qualifications

• Strong understanding of vehicle diagnostics, software and hardware fault triage.
• Experience in fleet operations or automotive systems is a plus.
• Ability to troubleshoot and resolve issues quickly to meet SLAs.
• Excellent communication and collaboration across global teams.
• Knowledge of safety protocols and incident management.

Responsibilities

• Perform on-site fault triage and resolution to maintain fleet uptime.
• Follow structured fault diagnosis and repair protocols.
• Collaborate with field engineers and cross-functional teams to troubleshoot issues.
• Respond rapidly to issues, meeting a 5-minute response time.
• Maintain clear communication with the Field Engineering Lead and ensure smooth handovers.
• Participate in on-call rotations across regions as part of a 24/7 support network.
• Adhere to safety and compliance protocols throughout repairs.

Skills

Technical Expertise

Problem-Solving

Communication

Safety & Compliance

Adaptability

Technical Tools

Tools

Datadog

Mender

JIRA

Job description

About us

Founded in 2017, Wayve is the leading developer of Embodied AI technology. Our advanced AI software and foundation models enable vehicles to perceive, understand, and navigate any complex environment, enhancing the usability and safety of automated driving systems.

Our vision is to create autonomy that propels the world forward. Our intelligent, mapless, and hardware-agnostic AI products are designed for automakers, accelerating the transition from assisted to automated driving.

In our fast-paced environment big problems ignite us—we embrace uncertainty, leaning into complex challenges to unlock groundbreaking solutions. We aim high and stay humble in our pursuit of excellence, constantly learning and evolving as we pave the way for a smarter, safer future.

At Wayve, your contributions matter. We value diversity, embrace new perspectives, and foster an inclusive work environment; we back each other to deliver impact.

Make Wayve the experience that defines your career!

The role

The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep the fleet operational. They will play a critical role in rapid fault triage, ensuring a 5-minute response time while strictly adhering to safety protocols. Working closely with fellow engineers and global teams, they will contribute to seamless operations through effective communication and problem solving. As part of a newly established function within Fleet Operations, the Field Engineer will help refine processes and drive efficiency in a fast-paced, high-impact environment.

Key responsibilities:

• Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime.
• Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows.
• Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively.
• Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported.
• Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations.
• Participate in on-call rotations, assisting with technical support and issue resolution across multiple regions as part of a 24/7 global support network.
• Adhere to strict safety and compliance protocols, ensuring all fault triage, diagnosis, and repairs follow the correct procedures and approvals.
• Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimize field engineering support and efficiency.

About you

In order to set you up for success as a Field Engineer at Wayve, we’re looking for the following skills and experience.

Essential

• Technical Expertise – Strong understanding of vehicle diagnostics, software and hardware fault triage, and repair processes. Experience in fleet operations, automotive systems, or ADAS technology is a plus.
• Problem-Solving & Efficiency – Ability to troubleshoot and resolve technical issues quickly, meeting strict SLAs (5-minute response time) to keep vehicles operational.
• Communication & Collaboration – Capable of working closely with global teams, providing clear technical updates, and ensuring smooth handovers across locations.
• Safety & Compliance – Deep understanding of safety protocols, incident management, and adherence to operational procedures to ensure secure and effective repairs.
• Adaptability & Flexibility – Comfortable working in a fast-paced, evolving environment, including participation in on-call rotations and weekend coverage as needed.
• Technical Tools & Platforms – Familiarity with diagnostic tools, software monitoring platforms (e.g., Datadog, Mender), and ticketing systems like JIRA.

Desirable: