Field Engineer

NLB Services; New York (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

NLB Services is seeking a candidate for operational support within IT infrastructure, focusing on IMAC requests. Responsibilities include providing service and customer support during field visits, diagnosing technical problems, and producing detailed service reports.

The ideal candidate will demonstrate strong troubleshooting skills and maintain positive customer relationships while ensuring tasks are completed efficiently.

Responsibilities

• Responsible for a broad scope of operational support and IMAC requests for IT infrastructure.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports and documents processes.
• Ties workflow to schedule and analyzes performance data.

Job description

Job Responsibilities

FTE Min-Mid Hourly Salary range ***-***

Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Provides service and customer support during field visits or dispatches, diagnoses errors or technical problems and determines proper solutions, produces timely and detailed service reports, documents processes, collects and analyzes performance data to provide technical assistance, ties workflow to schedule.

• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e‑mail to [e-mail].