Field IT Engineer – On-Site IMAC & Tech Support

NLB Services; New York (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

NLB Services is seeking a candidate for operational support within IT infrastructure, focusing on IMAC requests. Responsibilities include providing service and customer support during field visits, diagnosing technical problems, and producing detailed service reports.

The ideal candidate will demonstrate strong troubleshooting skills and maintain positive customer relationships while ensuring tasks are completed efficiently.

Responsibilities

• Responsible for a broad scope of operational support and IMAC requests for IT infrastructure.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports and documents processes.
• Ties workflow to schedule and analyzes performance data.

Job description

NLB Services is seeking a candidate for operational support within IT infrastructure, focusing on IMAC requests. Responsibilities include providing service and customer support during field visits, diagnosing technical problems, and producing detailed service reports.

The ideal candidate will demonstrate strong troubleshooting skills and maintain positive customer relationships while ensuring tasks are completed efficiently.