Field Engineer Sr

Loma Linda University Health; Loma Linda (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Loma Linda University Health is seeking a Field Engineer Senior to provide high-level IT desktop and low voltage infrastructure support on-site at LLUH facilities in California. You will install hardware, run fiber/copper cabling, configure OS settings, and perform tier 2 troubleshooting, collaborating with IS teams to resolve tickets.

The role requires a Bachelor's degree (preferred) and at least three years of IT desktop or low voltage experience in a large environment, preferably healthcare.

Qualifications

• Knowledge of modern desktop hardware and operating systems.
• Ability to read and write legibly; communicate in English professionally.

Responsibilities

• Provides remote or on-site IT desktop and low voltage infrastructure support.
• Installs hardware and performs maintenance, cabling, OS settings, and tier 2 troubleshooting.
• Collaborates with Information Services teams to resolve tickets and escalate as needed.

Skills

Desktop hardware

Operating systems

English communication

Multitasking

Troubleshooting

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Shared Services: Technical Services- (Full-Time, Day Shift)

Job Summary

The Field Engineer Senior delivers the highest level of customer service through technical customer support (remote or on-site) for services pertaining to IT Desktop and Low Voltage Infrastructure. Installs hardware and performs maintenance, fiber and copper cabling, OS settings, configurations, and tier 2 technical troubleshooting and problem resolution. Collaborates with other Information Services work groups to resolve tickets. Follows appropriate escalation process as defined within the Information Services support processes. These services may be provided at LLUH and other facilities under minimal supervision. Performs other duties as needed.

Education and Experience

Bachelor's Degree preferred. Minimum three years of IT Desktop, Low Voltage Infrastructure or mobile technology work experience in a large work environment required; preferably in a healthcare setting.

Knowledge and Skills

Knowledge of modern desktop hardware and operating systems. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications

Valid Driver's License required at time of hire. BISCI Registered Communications Distribution Designer (RCDD), Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), and Apple Certified Support Specialist (ACSP) preferred.