field Engineer

Mainstreet Technologies, Inc.; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Boston is looking for a skilled technician to analyze and troubleshoot hardware and software issues. You'll maintain and repair equipment, install necessary software, and ensure network systems run smoothly. Ideal candidates should have a strong problem-solving aptitude and experience in maintaining computer-related hardware and software.

Qualifications

• Experience diagnosing and repairing computer hardware and software issues.
• Ability to install and configure software and update system software as needed.
• Familiarity with email accounts setup via POP3/IMAP and Outlook.
• Basic networking knowledge for setting up and troubleshooting wireless and wired networks.

Responsibilities

• Analyzing computer hardware problems and rectifying them.
• Installing software and troubleshooting user issues.
• Setting up and solving problems with computer network systems.
• Installing anti-virus software and removing malware.
• Maintaining backup files and servicing equipment.
• Setting up equipment for web conferences and other events that use computers and their peripherals.
• Servicing and maintaining computer-related equipment such as printers.

Skills

Troubleshooting

Hardware troubleshooting

Software installation

Networking

Email configuration

Virus/malware removal

Backup maintenance

Tools

Outlook

POP3/IMAP

Job description

Responsibilities

• Analyzing computer hardware problems, rectifying them, and replacing parts when necessary, acting as the middleman between user and manufacturer when equipment must be sent for repair.
• Installing software, demonstrating its usage, and troubleshooting when users face problems. Updating system software when required.
• Setting up and solving problems with computer network systems, cabling, and wireless networks and configuring email accounts through POP3, Outlook, and IMAP.
• Anti-virus software installation, reporting new virus files, and malware removal.
• Maintaining backup files.
• Setting up equipment for web conferences and other events that use computers and their peripherals.
• Servicing and maintaining computer-related equipment such as printers.