Desktop Engineer

Stanley David and Associates; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Stanley David and Associates in Omaha, Nebraska seeks an IT Support Specialist responsible for diagnosing and fixing hardware, software, and network problems for users. The role includes hands-on deskside or remote assistance and clear incident documentation.

You will deploy and configure new computers and software, perform upgrades and security updates, and maintain systems to ensure reliable, secure workstations for staff. Strong communication and problem-solving skills are essential.

Responsibilities

• Diagnosing and fixing hardware, software, and network problems for users.
• Building, configuring, and deploying new computers and software.
• Performing upgrades, security updates, and routine system upkeep.
• Providing direct assistance (deskside or remote) for technical issues.
• Recording incidents and resolutions in ticketing systems.

Job description

• Troubleshooting: Diagnosing and fixing hardware, software, and network problems for users.
• Deployment & Setup: Building, configuring, and deploying new computers and software.
• Maintenance: Performing upgrades, security updates, and routine system upkeep.
• User Support: Providing direct assistance (deskside or remote) for technical issues.
• Documentation: Recording incidents and resolutions in ticketing systems.