Desktop Engineer L1

Iron Systems, Inc; Brentwood (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Iron Systems, Inc. is seeking a first/second level support specialist to handle the initial contact for user hardware and software issues, including printer support, on-site, remote, or by phone, with a focus on quick, accurate diagnosis.

This position troubleshoots laptops, desktops, workstations, networks, and operating system software; you will install or upgrade software, perform maintenance, respond to inquiries, and document steps in job reports.

Responsibilities

• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests.
• Troubleshooting hardware and software issue on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis.
• Respond to customer requests via phone and e-mail in a timely and accurate manner.
• Installing and upgrading operating systems and computer software. Visiting the client’s desk when needed.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Support the users with how-to issues.
• Audio video smart hand support.
• Completing job reports and ordering supplies using client provided tools.

Job description

• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests.
• Troubleshooting hardware and software issue on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis.
• Respond to customer requests via phone and e-mail in a timely and accurate manner.
• Installing and upgrading operating systems and computer software. Visiting the client’s desk when needed.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Support the users with how-to issues.
• Audio video smart hand support.
• Completing job reports and ordering supplies using client provided tools.