Field Diagnostic Applications Specialist

Grifols

Home (KS)

On-site

USD 31,654 - 50,120

Full time

14 days+

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Grifols is seeking a Technical Application Specialist to support Diagnostics customers across Poland. You will ensure successful instrument implementation, training, troubleshooting, and application support while serving as the key technical liaison between customers and Grifols.

Your mission is to deliver an outstanding customer experience and contribute to continuous improvement initiatives. Responsibilities include remote and on-site support, installations, customer training, data analysis,

Qualifications

Experience supporting laboratory instrumentation, medical devices, or diagnostic systems.
Experience delivering customer training and technical application support.
Previous experience in immunohematology, transfusion medicine, blood banking, molecular diagnostics, or related lab environment is valued.
Willingness to travel up to 70% and participate in on-call rotation.

Responsibilities

Provide technical application support, remotely and onsite, including installations, customer training, troubleshooting, software upgrades, and workflow optimization.
Act as primary technical contact for customers, managing escalations and collaborating with cross-functional teams to resolve complex issues.
Support new product launches, perform workflow and data analysis, and contribute to continuous improvement and change management initiatives.
Partner with Sales, Customer Service, Technical Support, and Quality teams to ensure customer satisfaction.
Travel extensively across Poland to support customers and occasionally assist in other territories.