Medical Device Technical Support Specialist

Grifols; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Grifols is seeking a Technical Support Specialist to provide top-tier customer support for the DxCTS organization. The role requires analytical troubleshooting, accurate CRM documentation, and collaboration with multiple teams to resolve issues efficiently.

Shifts include Third Shift and Overnight, with travel up to 20%. A Bachelor’s in Health Science and related experience are preferred, with strong communication and adaptability across platforms.

Qualifications

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a team and manage multiple tasks.
• Flexible to work a non-traditional 40-hour work week.
• Experience with CRM systems and office software.

Responsibilities

• Provide high-quality technical support to Grifols customers by phone and other channels.
• Document inquiries and issues in the CRM system with detailed records.
• Collaborate with cross-functional teams to resolve complex problems.
• Escalate to Field Service, Escalation, or Quality Assurance as needed.
• Maintain instrument knowledge and support multiple platforms.

Education

Bachelor’s degree in Health Science

Medical technologist certificate preferred

Tools

CRM system

Microsoft Office

Cloud-based software

Job description

Grifols is seeking a Technical Support Specialist to provide top-tier customer support for the DxCTS organization. The role requires analytical troubleshooting, accurate CRM documentation, and collaboration with multiple teams to resolve issues efficiently.

Shifts include Third Shift and Overnight, with travel up to 20%. A Bachelor’s in Health Science and related experience are preferred, with strong communication and adaptability across platforms.