Field Desktop Support Engineer

Vaspire Technologies Inc.; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Vaspire Technologies Inc. is seeking an experienced desktop support professional in Atlanta to troubleshoot and resolve a variety of end-user IT issues, install software, and configure devices. The role includes imaging computers, setting up equipment, and addressing browser, Adobe Reader, and other application problems.

You will provide technical assistance to users, manage incidents, and demonstrate strong communication and customer service skills in a fast-paced environment.

Qualifications

• 5 years of experience in software, hardware and network support.
• Experience providing technical assistance for user questions on Windows 7/8/10 and Microsoft Office 2010–365.
• Experience with Windows, M365, PC and printer configuration.
• Strong customer service, detail oriented, deadline driven.

Responsibilities

• Provide advanced desktop support and troubleshooting to end users (incidents and problems).
• Set up equipment for employee use and image computers using various methods.
• Install and perform minor repairs to computers and peripheral equipment within office premises.
• Support network infrastructure concepts (IDF/MDF, switches, routers, access points).

Skills

Desktop support

Troubleshooting

Customer service

Verbal communication

Active listening

Phone support

Networking basics

Tools

Windows OS

Microsoft 365

Office Applications

Job description

• Advanced desktop support experience- troubleshooting, configuration, software installation
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
• - Account information
• - Case number information
• - Adobe Reader issues
• - Brower issues
• - Technical computer issues
• - Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong phone and verbal communication skills along with active listening skills