Field Desktop Support Tech- Bilingual in English and Korean

Osi Digital Inc; Atlanta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

Osi Digital Inc. is seeking a Field Desktop Support Tech fluent in English and Korean for a full-time, onsite role in Atlanta, GA. Responsibilities include desktop troubleshooting, software installation, and ticket management.

You will support end users across Windows 10+ platforms, M365, and AD, with setup and imaging of devices. Strong customer service and communication skills are essential. Minimum 5 years in software/hardware/network support, and a must for bilingual English/Korean

Qualifications

• Minimum 5 years of experience in software, hardware, and networking.
• Experience with Windows 10 and newer OS, and Microsoft Office 2010 to Office 365/M365.
• Strong customer service, communication, and problem-solving skills.
• Bilingual in English and Korean is required.

Responsibilities

• Provide desktop support and troubleshooting.
• Configure hardware and install software.
• Manage tickets and document issues.
• Set up equipment for employee use and image computers.
• Perform minor repairs on computers and peripherals.
• Provide troubleshooting and support to end users on a variety of issues.

Skills

Desktop support

Ticketing systems

Windows OS

Active Directory

M365

Customer service

Communication

Bilingual EN/KR

Tools

Microsoft Office 365

Job description

Field Desktop Support Tech- Bilingual in English and Korean

Location: Atlanta, GA - 5 days onsite

Responsibilities:

• Desktop support experience- troubleshooting, configuration, software installation
• Experience with ticketing system
• Review onboarding requests, review tickets and document issues
• Adept at M365, Windows, Active Directory, ticketing systems
• Provide troubleshooting and support to end users on a variety of issues- incidents and problems
• Provide technical assistance to the customer (Examples)
  -Password reset
  - Account information
  - Case number information
  - Adobe Reader issues
  - Brower issues
  - Technical computer issues
  - Internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• Minimum 5years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 10, newer OSalong withMicrosoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong communication skills and client interfacing skills
• Enthusiastic and willing to take initiative
• Bilingual in English and Korean is a must