Field Desktop Support Engineer - Windows & VC

HCL America Inc.; Covington (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

HCL Technologies Limited is seeking an experienced desktop support technician for field-based operations in Covington, LA. The role partners with IT design teams and Level 1 Service Desk to support core infrastructure and desktop technologies.

Some travel and on-call duties are required to assist field plants in Covington and surrounding areas. The position emphasizes adherence to safety, documented processes, and timely resolution of incidents within Chevron-related environments.

Qualifications

• 5+ years combined experience in IT field technologies.
• Proficient in Mobile Device Management and MS Office 365 support.
• Strong Windows 10 troubleshooting and registry knowledge.
• Hardware troubleshooting to differentiate hardware vs software issues.
• General Mac troubleshooting knowledge.

Responsibilities

• Primary desktop support for Windows OS, MDM infra, and video conferencing systems.
• Provide daily on-site support to field locations with extensive travel and some overnights.
• Document recurring issues in the Knowledge Base and update in ITSM system.
• Perform MACD activities for end-user LAN and voice devices.
• Connect to device consoles and share screens via Teams or Webex.

Skills

Mobile Device Management

Active Directory

Windows 10 Troubleshooting

Microsoft 365 Support

Hardware Troubleshooting

Mac Troubleshooting

Tools

Microsoft Intune

Microsoft Teams

Webex

Job description

HCL Technologies Limited is seeking an experienced desktop support technician for field-based operations in Covington, LA. The role partners with IT design teams and Level 1 Service Desk to support core infrastructure and desktop technologies.

Some travel and on-call duties are required to assist field plants in Covington and surrounding areas. The position emphasizes adherence to safety, documented processes, and timely resolution of incidents within Chevron-related environments.