Administrator – Desk Side Services, AMT Asset Management Software

HCL America Inc.; Covington (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

HCL Technologies Limited is seeking an experienced desktop support technician for field-based operations in Covington, LA. The role partners with IT design teams and Level 1 Service Desk to support core infrastructure and desktop technologies.

Some travel and on-call duties are required to assist field plants in Covington and surrounding areas. The position emphasizes adherence to safety, documented processes, and timely resolution of incidents within Chevron-related environments.

Qualifications

• 5+ years combined experience in IT field technologies.
• Proficient in Mobile Device Management and MS Office 365 support.
• Strong Windows 10 troubleshooting and registry knowledge.
• Hardware troubleshooting to differentiate hardware vs software issues.
• General Mac troubleshooting knowledge.

Responsibilities

• Primary desktop support for Windows OS, MDM infra, and video conferencing systems.
• Provide daily on-site support to field locations with extensive travel and some overnights.
• Document recurring issues in the Knowledge Base and update in ITSM system.
• Perform MACD activities for end-user LAN and voice devices.
• Connect to device consoles and share screens via Teams or Webex.

Skills

Mobile Device Management

Active Directory

Windows 10 Troubleshooting

Microsoft 365 Support

Hardware Troubleshooting

Mac Troubleshooting

Tools

Microsoft Intune

Microsoft Teams

Webex

Job description

HCL Technologies Limited

Job Summary

Job Summary : Overview: This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment. This position is a field-based operations support position and will require supporting the field plants in Covington LA and surrounding locations. Due to the nature of this critical support role, on call and overtime may be required.

Key Responsibilities

Job Responsibilities : Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays. Ensures consistent processes, procedures and technologies are utilized across enterprise environment. Understand and follow direction provided by the team leads and managers of different Chevron products and towers. Document recurring issues in the Knowledge Base Document in detail case status and tasks / work completed with end users in the ITSM system. Responsible for racking and stacking of physical devices. Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor). Basic Networking troubleshooting skills. Perform MACD (move, add, change, delete) activities for end user LAN and voice devices. Connect to device console and sharing screen through Microsoft teams/Webex. Follow the critical incident process. Follow required safety protocols and complete regular trainings on safety and compliance. Responsibilities for this position may include but are not limited to: Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays. Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment. Understand and follow direction provided by the team leads and managers of different products and towers. Document recurring issues in the Knowledge Base Document in detail case status and tasks / work completed with end users in the ITSM system. Responsible for racking and stacking of physical devices. Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor). Basic Networking troubleshooting skills. Perform MACD (move, add, change, delete) activities for end user LAN and voice devices. Connect to device console and sharing screen through Microsoft teams/Webex. Follow the critical incident process. Follow required safety protocols and complete regular trainings on safety and compliance. Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays. Ensures consistent processes, procedures and technologies are utilized across enterprise environment. Understand and follow direction provided by the team leads and managers of different products and towers. Document recurring issues in the Knowledge Base Document in detail case status and tasks / work completed with end users in the ITSM system. Responsible for racking and stacking of physical devices. Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor). Basic Networking troubleshooting skills. Perform MACD (move, add, change, delete) activities for end user LAN and voice devices. Connect to device console and sharing screen through Microsoft teams/Webex. Follow the Chevron critical incident process. Follow Chevron required safety protocols and complete regular trainings on safety and compliance.

Skill Requirements

Skill Requirement : Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies: o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry o Microsoft Office 365 support and advanced troubleshooting. o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue o General knowledge/troubleshooting for Macs

Other Requirements

Other Requirement : o General knowledge/troubleshooting for Networking o General knowledge of Microsoft Intune o Printers o Video Conferencing system support o Understand and troubleshoot Azure MFA o Desktop imaging o Strong customer service skills Analytical & Problem-Solving Skills – Demonstrated strong analytical & problem-solving skills – able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of Chevron business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints. Teamwork/Interpersonal Skills – Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations. Business Knowledge – Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among Chevron and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions – requirements, alternatives, design, construction, architecture, implementation. Preferred Qualifications: Support Certifications, desired: Microsoft Certified Professional Microsoft Certified Technology Specialist Relocation Options: Relocation will be considered. Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays. Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment. Understand and follow direction provided by the team leads and managers of different Chevron products and towers. Document recurring issues in the Chevron Knowledge Base. Document in detail case status and tasks / work completed with end users in the Chevron ITSM system. Responsible for racking and stacking of physical devices. Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor). Basic Networking troubleshooting skills. Perform MACD (move, add, change, delete) activities for end user LAN and voice devices. Connect to device console and sharing screen through Microsoft teams/Webex. Follow the Chevron critical incident process. Follow Chevron required safety protocols and complete regular trainings on safety and compliance. Required Qualifications: Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies: o Mobile Device Management and Mobile Web Apps, iOS, etc. o Active Directory Administration o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry o Microsoft Office 365 support and advanced troubleshooting. o Hardware troubleshooting wit