Field Deployment Engineer: Live Installations & Troubleshooting

Epoch Biodesign; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading renewable energy company is seeking a Deployment Engineer to serve as the technical expert for field crews. The role involves direct support during battery installations, troubleshooting over various communication platforms, and improving deployment processes. Ideal candidates should have technical support experience, strong electrical foundations, and excellent communication skills. This position provides a path to field leadership and requires adaptability in a fast-paced environment.

Qualifications

• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Proven ability to quickly learn complex technical systems.
• Attention to detail in tracking field interactions and documenting solutions.

Responsibilities

• Provide end-to-end guidance for battery installations and service calls.
• Serve as the first line of technical support for in-field questions.
• Create and maintain troubleshooting aid and hardware defect logs.

Skills

Technical support experience

Strong foundation in electrical concepts

Communication skills

Problem-solving skills

Ability to multitask

Tech-savvy

Education

4-year degree or equivalent electrical experience

Tools

Jira

Odoo

Job description

A leading renewable energy company is seeking a Deployment Engineer to serve as the technical expert for field crews. The role involves direct support during battery installations, troubleshooting over various communication platforms, and improving deployment processes. Ideal candidates should have technical support experience, strong electrical foundations, and excellent communication skills. This position provides a path to field leadership and requires adaptability in a fast-paced environment.