Deployment Engineer - Field Operations Lead

Base Power Company; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Base Power Company is seeking a Deployment Engineer in Austin, Texas. This role is crucial for supporting field teams during installations while troubleshooting technical issues. You will provide guidance and ensure efficient battery installations and service calls.

Ideal candidates have at least 2 years in technical support, possess strong electrical knowledge, and are detail-oriented. The position offers a unique opportunity to drive improvements in both operations and product development.

Qualifications

• 2+ years of technical support or electrical troubleshooting experience required.
• Strong foundation in electrical concepts; licensed electrician is a plus.
• Proven ability to quickly learn complex technical systems.
• Desire to think analytically to resolve issues.
• Attention to detail in documentation and communication.

Responsibilities

• Provide guidance and troubleshooting for installations over phone and text.
• Serve as the first line of support for electrical questions.
• Identify and document trends in field issues and solutions.
• Create and maintain troubleshooting aids and logs.
• Collaborate closely with teams to ensure smooth installations.

Skills

Technical support experience

Electrical concepts

Communication and organization skills

Tech savvy

Education

4-year degree or equivalent electrical experience

Tools

Jira

Odoo

Slack

Job description

Base Power Company is seeking a Deployment Engineer in Austin, Texas. This role is crucial for supporting field teams during installations while troubleshooting technical issues. You will provide guidance and ensure efficient battery installations and service calls.

Ideal candidates have at least 2 years in technical support, possess strong electrical knowledge, and are detail-oriented. The position offers a unique opportunity to drive improvements in both operations and product development.