Deployment Engineer - Field Operations Lead

Base Power; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Base Power is hiring a Deployment Engineer in Austin, Texas. This role focuses on providing technical support for battery installations and service calls, acting as a liaison between field teams and mission control.

The ideal candidate will have experience in technical support, a strong electrical background, and the ability to solve complex problems in real-time. This position offers the chance to develop leadership skills in a fast-paced environment full of opportunities.

Qualifications

• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts.
• Proven ability to quickly learn complex technical systems.
• Strong communication and organization skills.

Responsibilities

• Provide end-to-end guidance and troubleshooting for installations and service calls.
• Serve as first line of technical support for in-field electrical questions.
• Identify field issue trends and flag high-impact issues.
• Create and maintain troubleshooting aids and hardware defect logs.

Skills

Technical support experience

Electrical concepts

Communication skills

Analytical thinking

Multitasking

Tech savvy

Education

4-year degree or equivalent electrical experience

Tools

Jira

Slack

Grafana

Odoo

Job description

Base Power is hiring a Deployment Engineer in Austin, Texas. This role focuses on providing technical support for battery installations and service calls, acting as a liaison between field teams and mission control.

The ideal candidate will have experience in technical support, a strong electrical background, and the ability to solve complex problems in real-time. This position offers the chance to develop leadership skills in a fast-paced environment full of opportunities.