Field Deployment Engineer: Real-Time Tech Support

Base; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Base is building a distributed battery network and seeks a Deployment Engineer to guide field crews, troubleshoot installations, and shape deployment playbooks from our Austin HQ. You will work with electrical and software tools, including Grafana and Jira, to ensure safe, fast, and reliable service calls.

You will partner with engineering, hardware, and member experience teams, learning a broad stack of hardware and software while growing into leadership or broader operations roles as Base

Qualifications

• 2+ years in a technical support, electrical, or IT troubleshooting role.
• Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required.
• Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
• 4-year degree or equivalent electrical experience.
• Strong communication and organization skills – bilingual is a plus but not required.

Responsibilities

• Typical week: ~75% of your time live‑supporting field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams.
• Provide end‑to‑end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack.
• Serve as the first line of technical support for in‑field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions.
• Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams.
• Work closely with Member Experience to ensure the best possible experience for our members.
• Create and maintain troubleshooting aid and hardware defect logs.
• Create, track, and close service tickets through Jira or Odoo.
• You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures.

Skills

Troubleshooting

Electrical concepts

Communication

Problem solving

Fast learner

Education

4-year degree or equivalent electrical experience

Tools

Jira

Odoo

Grafana

Retool

Job description

Base is building a distributed battery network and seeks a Deployment Engineer to guide field crews, troubleshoot installations, and shape deployment playbooks from our Austin HQ. You will work with electrical and software tools, including Grafana and Jira, to ensure safe, fast, and reliable service calls.

You will partner with engineering, hardware, and member experience teams, learning a broad stack of hardware and software while growing into leadership or broader operations roles as Base