Field Customer Success & Training Specialist

NGT Corporation – a Master Franchisee of the COVERALL® brand; Louisville (KY); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Fuel allowance

Commission potential

Medical/dental/vision

401(k) match

Paid training

Tropical trip

Job summary

NGT Corporation – a Master Franchisee of the COVERALL brand in Louisville, KY – is seeking a field-based Customer Success Specialist who thrives on building relationships, solving problems, and training others.

You’ll serve as the main contact for existing customers and work with local franchisees, delivering hands-on coaching, onboarding, and service excellence in a dynamic, travel-friendly role.

Qualifications

• 2+ years in customer service, client-facing, or account management preferred.

Responsibilities

• Onboard new customers to ensure smooth setup.
• Deliver field-based and classroom training to franchisees on operations and client management.
• Provide quotes and proposals for additional services to maximize value.
• Document all interactions in internal systems.

Skills

Strong communication

Training & coaching

Organized

Fieldwork readiness

Microsoft Office

CRM experience

Tools

CRM software

MS Office Suite

Job description

NGT Corporation – a Master Franchisee of the COVERALL brand in Louisville, KY – is seeking a field-based Customer Success Specialist who thrives on building relationships, solving problems, and training others.

You’ll serve as the main contact for existing customers and work with local franchisees, delivering hands-on coaching, onboarding, and service excellence in a dynamic, travel-friendly role.