Field Customer Success Manager - Restaurant Tech (Miami)

Sauce; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Strong & Competitive Compensation Pack

Medical, Dental, and Vision Insurance

Paid Parental Leave

Flexible Work Environment

Responsible Paid Time Off Policy

Job summary

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are building a global network of restaurant partners and providing the tools they need to connect directly with customers.

The Customer Success Manager will support partners through onboarding, adoption, and retention, ensuring a world-class experience and continued growth.

Qualifications

• 3+ years in Restaurant Success or Account Management.
• 3+ years experience with the restaurant industry.
• Deep understanding of the restaurant and online ordering industries.

Responsibilities

• Be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals.
• Educate restaurants on Sauce product offering, proprietary technology and the benefits (dollars saved) to their business.
• Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce.
• Gather and help prioritize restaurant feedback related to product improvements.
• Track key success metrics and KPIs, monitor restaurants’ performance and be proactive.
• Help restaurant partners maximize their Sauce platform performance.
• Be an internal ambassador for restaurant partners.
• Be the main escalation points for day-to-day restaurant success tickets.
• Analyze and report on restaurant feedback to inform product and messaging improvements.
• Manage the entire restaurant renewal process for your assigned accounts.
• Encourage upsells, cross-sells, referrals.
• Achieve monthly, quarterly, and annual growth and retention KPI.

Skills

CRM tools

Data driven

Detail oriented

Patient

Excellent listening

Communication

Problem solving

Tools

Salesforce

HubSpot

Job description

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are building a global network of restaurant partners and providing the tools they need to connect directly with customers.

The Customer Success Manager will support partners through onboarding, adoption, and retention, ensuring a world-class experience and continued growth.