Courier Operations Lead: Fleet & Recruitment (NYC/MIami)

Sauce; New York (NY); Presencial; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salary with quarterly

bonus

Mileage reimbursement

Health, dental, vision; PTO; 401(k)

Resumo da oferta

Sauce, a premier restaurant technology platform, seeks a Courier Operations Manager to own and scale our local courier supply in NYC or Greater Miami. You will manage recruitment, onboarding and real-time fleet operations, ensuring shift coverage and on-time fulfillment across partner restaurants.

The role blends frontline courier engagement with fleet management, requiring fieldwork at partner restaurants, courier hubs and recruitment events.

Qualificações

• 3+ years in high-volume recruiting, courier or driver operations, or fleet/dispatch management.
• Proven track record hiring dozens of contractors or hourly workers per month with strong retention.
• Hands-on experience with a delivery/dispatch platform (Shipday or similar).
• Strong local knowledge of your market's geography, traffic patterns and delivery zones.
• Comfort with spreadsheets and dashboards, turning raw data into a daily plan.
• Composure under pressure and quick problem-solving during peak hours.
• A valid driver's license and a reliable personal vehicle.
• Miami role: professional fluency in English and Spanish.
• NYC role: Spanish is required.
• Familiarity with independent contractor practices and documentation.

Responsabilidades

• Build and maintain a continuous pipeline of qualified independent couriers in your market.
• Source high-volume courier prospects through job boards, community channels, referral programs and local outreach events.
• Run screening, onboarding and orientation, including background and MVR checks, document and insurance verification, and app setup.
• Explain courier terms, pay and the engagement model using Sauce's scripts and materials.
• Forecast supply needs by zone, time slot and peak day, and hire ahead of restaurant go-lives and seasonal shifts.
• Build weekly courier schedules by time slot and manage coverage; maintain a contingency bench.
• Track delivery quality daily (on-time rate, pickup wait times, cancellations, feedback) and act on issues.
• Coach couriers, incentives and recognition; handle offboarding when needed.
• Be the main point of contact for couriers on pay, app and disputes.
• Work with restaurant partners and the dispatch team to smooth handoffs and reduce friction.
• Keep compliance records (licenses, insurance, contractor documentation) complete and audit-ready.
• Report weekly on supply health: active couriers, activations, churn and costs per delivery.

Conhecimentos

High-volume recruiting

Contractor hiring

Delivery platform experience

Fleet/dispatch management

Market knowledge (NYC/MIAMI)

Ferramentas

Shipday

Onfleet

Descrição da oferta de emprego

Sauce, a premier restaurant technology platform, seeks a Courier Operations Manager to own and scale our local courier supply in NYC or Greater Miami. You will manage recruitment, onboarding and real-time fleet operations, ensuring shift coverage and on-time fulfillment across partner restaurants.

The role blends frontline courier engagement with fleet management, requiring fieldwork at partner restaurants, courier hubs and recruitment events.