Field Customer Success Engineer — Marine Robotics

Vatn Systems; Bristol (RI); On-site; USD 80,000 - 100,000; Full time

Job summary

A marine technology company located in Rhode Island is seeking a Customer Success Engineer to provide technical support throughout the customer lifecycle. This hands-on role involves on-site support and requires 3-5 years of experience in technical support or field engineering, particularly in hardware-intensive domains. The successful candidate will have strong embedded systems knowledge, excellent communication skills, and a customer-first mindset.

Qualifications

• 3–5 years of experience in a technical support, field engineering, or customer success role.
• Strong knowledge of hardware and software diagnostics.
• Experience in demanding field environments.

Responsibilities

• Own the technical support experience for a portfolio of customers.
• Travel to customer sites for support and training.
• Diagnose and resolve hardware and software issues.
• Develop customer-facing documentation and training materials.
• Monitor fleet health and flag potential issues proactively.

Skills

Technical support experience

Embedded systems knowledge

Excellent communication skills

Customer-first mindset

Ability to work autonomously

Tools

Python

CLI tools

Job description

A marine technology company located in Rhode Island is seeking a Customer Success Engineer to provide technical support throughout the customer lifecycle. This hands-on role involves on-site support and requires 3-5 years of experience in technical support or field engineering, particularly in hardware-intensive domains. The successful candidate will have strong embedded systems knowledge, excellent communication skills, and a customer-first mindset.