Marine Electronics Tech Support Specialist - Hybrid

Navico Group; Lowell (MI); Hybrid; USD 33,900 - 59,900; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation

401(k) with company match

Health savings account

Wellness program

Product purchase discounts

Job summary

A leading marine electronics company located in the United States is seeking a Customer Support Associate to provide technical assistance to users of their equipment. The role involves troubleshooting, customer support via phone and email, and collaboration with internal teams. Ideal candidates should have experience in marine electronics support, a high school diploma, and exceptional communication skills. This position offers a hybrid work model and benefits, with compensation ranging from $33,900 to $59,900 annually.

Qualifications

• Experience in installation, repair, maintenance, or support of marine electronics hardware.
• Proficient in Microsoft Office Suite and ability to learn internal systems.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Coordinate service activities and technical support via phone and email.
• Assist with product questions including features, installation, and compatibility.
• Document customer cases and analyze service trends.

Skills

Troubleshooting electronics

Customer management

Problem-solving techniques

Microsoft Office Suite

Communication skills

Education

High-School Diploma or GED

Tools

CRM systems

Internal systems

Job description

A leading marine electronics company located in the United States is seeking a Customer Support Associate to provide technical assistance to users of their equipment. The role involves troubleshooting, customer support via phone and email, and collaboration with internal teams. Ideal candidates should have experience in marine electronics support, a high school diploma, and exceptional communication skills. This position offers a hybrid work model and benefits, with compensation ranging from $33,900 to $59,900 annually.