Technical Support Specialist — Marine & SAAS Expert

FLIR Systems, Inc.; Hudson (NH); Presencial; USD 55.000 - 75.000; Tempo integral

Resumo da vaga

Teledyne Technologies Incorporated is seeking a Technical Support Specialist in Hudson, NH to support Raymarine products. The role involves handling escalated calls and CRM cases, delivering in-person training, and collaborating with field teams across the Americas.

The ideal candidate has electronics troubleshooting background, marine industry exposure, and strong communication skills. Occasional travel up to 30% and a background in SAAS support are preferred.

Qualificações

• Background in electronics and marine industry is a plus.
• Experience troubleshooting in a technology company.
• Strong analytical and problem-solving skills.
• Self-starter, team player; adaptable in ambiguous scenarios.
• Proficient with Windows OS and CRM/VOIP tools.
• Ability to travel up to 30% annually.
• HS Diploma or GED; university degrees preferred.

Responsabilidades

• Take escalated support calls and resolve with clear, professional communication.
• Provide in-person training and limited field service.
• Work with in-house and field service to manage the after-sales lifecycle.
• Provide real-world feedback to engineering for product improvements.
• Develop into a SME across all product ranges.

Conhecimentos

Electronics technical know-how

Troubleshooting

Strong analytical

Self-starter

Team player

Ability to travel

Marine industry knowledge

Formação

HS Diploma or GED

Ferramentas

Windows OS

CRM software

Salesforce

Hubspot

Aircall

Nice InContact

AnyDesk

Microsoft Teams

Descrição da vaga

Teledyne Technologies Incorporated is seeking a Technical Support Specialist in Hudson, NH to support Raymarine products. The role involves handling escalated calls and CRM cases, delivering in-person training, and collaborating with field teams across the Americas.

The ideal candidate has electronics troubleshooting background, marine industry exposure, and strong communication skills. Occasional travel up to 30% and a background in SAAS support are preferred.