Autonomous Marine Field Engineer & Deployment Specialist

Sea Machines Robotics, Inc.

Boston (MA)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Sea Machines Robotics, Inc. in Boston, MA, is seeking an experienced Field Application Engineer to join our customer-facing team.

Based at our Boston office, you will travel worldwide to install and commission Sea Machines products on customer vessels, coordinating with dealers to ensure successful deployments. You will work hands-on with marine vessel controls, electronics and software, provide timely customer support, and collaborate with product and operations teams to improve reliability and

Qualifications

7+ years of installation and service experience for complex hardware/software technology products.
Background in supporting marine systems, controls, PLCs and electronics.
Must be skilled in electrical troubleshooting and test equipment use.
Foster a customer support culture based on execution, quality and responsiveness.
Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.

Responsibilities

Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
Monitor Sea Machines product performance in customer fleets.
Respond to customer support inquiries and provide timely resolution of customer field issues.
Maintain regular communications and reporting of any field issue to the operations and technology teams.
Provide input to product documentation including installation, service and user manuals.