Field Customer Service Technician

Uniti Group Inc.; Ashtabula (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child LIf

Educational Assistance Plan

Job summary

Uniti Group Inc. is hiring a Customer Service Technician to install and repair residential and business communications services, including telephone, internet, and video. You’ll train with tools and test equipment and work across various network designs to meet customer needs.

You’ll report to the Manager of Local Operations, lift up to 50 lbs, climb ladders, and operate company vehicles while following safety standards. A valid driver’s license and HS diploma are required.

Qualifications

• Basic technology and math skills required.
• Must maintain a valid driver’s license and a safe driving record.
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• Recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Skills

Basic technology skills

Driver's license

Color vision

Equipment/payload capacity

Lifting up to 50 lbs

Safety training

Shift availability

On-call readiness

High school diploma

Education

High School Diploma or GED

Job description

Uniti Group Inc. is hiring a Customer Service Technician to install and repair residential and business communications services, including telephone, internet, and video. You’ll train with tools and test equipment and work across various network designs to meet customer needs.

You’ll report to the Manager of Local Operations, lift up to 50 lbs, climb ladders, and operate company vehicles while following safety standards. A valid driver’s license and HS diploma are required.