Field Construction Tech Support Specialist

National Association of Women in Construction; Salem, Northern (VA, KY); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Employee training programs

Tuition reimbursement

Job summary

SITECH Chesapeake is hiring a Construction Technology Support Analyst in Salem, VA. The role focuses on diagnosing and resolving issues with machine control systems and site positioning technology used in heavy civil construction.

You will support customers by phone, email, and remote access, aiming to minimize downtime and deliver first-call resolutions. Qualifications include knowledge of GNSS, machine control, data formats, and strong communication skills.

Qualifications

• Basic understanding of GNSS and machine control systems.
• Ability to read/interpret common construction data formats.
• Strong customer-service orientation with good communication skills.
• Proficiency with computers, tablets, and diagnostic tools.

Responsibilities

• Provide first-call resolution to diagnose and troubleshoot machine control systems and site positioning technology.
• Communicate effectively with customers via phone, email, and remote applications to minimize downtime.
• Explain technical concepts to non-technical users and promote a positive customer experience.

Skills

GNSS principles

Machine control systems

Site positioning technology

Read construction data formats

Customer service orientation

Verbal and written communication

Diagnostic tools

Travel to customer sites

Job description

SITECH Chesapeake is hiring a Construction Technology Support Analyst in Salem, VA. The role focuses on diagnosing and resolving issues with machine control systems and site positioning technology used in heavy civil construction.

You will support customers by phone, email, and remote access, aiming to minimize downtime and deliver first-call resolutions. Qualifications include knowledge of GNSS, machine control, data formats, and strong communication skills.