CONSTRUCTION TECHNOLOGY SUPPORT ANALYST

National Association of Women in Construction; Salem, Northern (VA, KY); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with match

Employee training programs

Tuition reimbursement

Job summary

SITECH Chesapeake is hiring a Construction Technology Support Analyst in Salem, VA. The role focuses on diagnosing and resolving issues with machine control systems and site positioning technology used in heavy civil construction.

You will support customers by phone, email, and remote access, aiming to minimize downtime and deliver first-call resolutions. Qualifications include knowledge of GNSS, machine control, data formats, and strong communication skills.

Qualifications

• Basic understanding of GNSS and machine control systems.
• Ability to read/interpret common construction data formats.
• Strong customer-service orientation with good communication skills.
• Proficiency with computers, tablets, and diagnostic tools.

Responsibilities

• Provide first-call resolution to diagnose and troubleshoot machine control systems and site positioning technology.
• Communicate effectively with customers via phone, email, and remote applications to minimize downtime.
• Explain technical concepts to non-technical users and promote a positive customer experience.

Skills

GNSS principles

Machine control systems

Site positioning technology

Read construction data formats

Customer service orientation

Verbal and written communication

Diagnostic tools

Travel to customer sites

Job description

Join a Company That's Built to Elevate You.

SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is the authorized dealer for Trimble Heavy and Civil construction products and services, and Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware.

At Carter Machinery, we don't just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We've built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Construction Technology Support Analyst

Location: Salem, Virginia

Shift: 1st

Starting Compensation Range: $21.56 - $27.10 per hour

The Construction Technology Support Analyst is responsible for delivering first-call-resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.

Requirements for the Construction Technology Support Analyst position include:

• Basic understanding of GNSS principles, machine control systems, and site positioning technology
• Must be able to read and interpret common construction data formats
• Must be able to think quickly to handle customer situations to produce immediate results
• Must have strong mechanical aptitude and skills
• Strong customer service orientation with good verbal and written communication skills
• Must possess ability to explain technical concepts to non-technical users
• Proficiency with computers, tablets, and basic diagnostic tools
• Must be able to travel to customer sites and work flexible hours as required
• Must have excellent driving record
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Seeking Candidates with:

• Previous experience in technical support, construction technology, or related field, preferred
• Survey and construction technology experience using all major site positioning and machine control systems, preferred
• Civil engineering experience a plus
• Any manufacturer training or certification in machine control or site positioning technology

Physical Requirements:

• Required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You’ll gain access to real learning, real advancement, and a real future in a company that’s reshaping what it means to lead in our industry. If you’re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

SITECH Chesapeake is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

SITECH Chesapeake is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.