CONSTRUCTION TECHNOLOGY SUPPORT ANALYST

Carter Machinery Company, Inc; Salem (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) matching

Tuition reimbursement

Employee referral bonus

Job summary

Carter Machinery Company, Inc is seeking a Construction Technology Support Analyst in Salem, Virginia. This entry-level position involves diagnosing and troubleshooting machine control and site positioning technology for heavy civil construction, delivering efficient customer support.

The ideal candidate should have technical support experience, strong communication skills, and be adept at interpreting construction data formats. Benefits include health insurance, 401(k) matching, and various employee discounts.

Qualifications

• Basic understanding of GNSS principles, machine control systems, and site positioning technology.
• Strong communication skills to explain technical concepts to non-technical users.
• Must have a good driving record and be able to travel to customer sites.

Responsibilities

• Diagnose and troubleshoot machine control systems and site positioning technology.
• Deliver first-call-resolution to reduce customer equipment downtime.
• Promote a positive customer experience.

Skills

Technical support experience

Understanding of GNSS principles

Customer service orientation

Strong mechanical aptitude

Education

Civil engineering experience

Tools

Computers

Diagnostic tools

Job description

SITECH Chesapeake, a wholly owned subsidiary of Carter Machinery Company, Inc., is hiring a Construction Technology Support Analyst in Salem, Virginia. SITECH is the authorized dealer for Trimble Heavy and Civil construction products and services, as well as Accugrade grade control products, with a territory that covers the pan handle of West Virginia, Virginia, the District of Columbia, and the shores of Delaware.

The Construction Technology Support Analyst is responsible for delivering first‑call‑resolution to diagnose and troubleshoot machine control systems and site positioning technology used in heavy civil construction. The individual in this position focuses on quickly diagnosing and resolving common technical issues via phone, email, and remote applications to minimize customer equipment downtime.

Seeking candidates in this entry‑level role, with previous experience in technical support, construction technology, or related field preferred; Survey and construction technology experience using all major site positioning and machine control systems preferred; Civil engineering experience a plus; Any manufacturer training or certification in machine control or site positioning technology.

Requirements

• Basic understanding of GNSS principles, machine control systems, and site positioning technology.
• Must be able to read and interpret common construction data formats.
• Must be able to think quickly to handle customer situations to produce immediate results.
• Must have strong mechanical aptitude and skills.
• Strong customer service orientation with good verbal and written communication skills.
• Must possess ability to explain technical concepts to non‑technical users.
• Proficiency with computers, tablets, and basic diagnostic tools.
• Must be able to travel to customer sites and work flexible hours as required.
• Must have excellent driving record.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Construction Technology Support Analyst role including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all‑inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co., Inc. is an EEO/AA Employer. All qualified individuals — including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law — are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.