Entry-Level Construction Tech Support Analyst

Carter Machinery Company, Inc; Salem (VA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) matching

Tuition reimbursement

Employee referral bonus

Job summary

Carter Machinery Company, Inc is seeking a Construction Technology Support Analyst in Salem, Virginia. This entry-level position involves diagnosing and troubleshooting machine control and site positioning technology for heavy civil construction, delivering efficient customer support.

The ideal candidate should have technical support experience, strong communication skills, and be adept at interpreting construction data formats. Benefits include health insurance, 401(k) matching, and various employee discounts.

Qualifications

• Basic understanding of GNSS principles, machine control systems, and site positioning technology.
• Strong communication skills to explain technical concepts to non-technical users.
• Must have a good driving record and be able to travel to customer sites.

Responsibilities

• Diagnose and troubleshoot machine control systems and site positioning technology.
• Deliver first-call-resolution to reduce customer equipment downtime.
• Promote a positive customer experience.

Skills

Technical support experience

Understanding of GNSS principles

Customer service orientation

Strong mechanical aptitude

Education

Civil engineering experience

Tools

Computers

Diagnostic tools

Job description

Carter Machinery Company, Inc is seeking a Construction Technology Support Analyst in Salem, Virginia. This entry-level position involves diagnosing and troubleshooting machine control and site positioning technology for heavy civil construction, delivering efficient customer support.

The ideal candidate should have technical support experience, strong communication skills, and be adept at interpreting construction data formats. Benefits include health insurance, 401(k) matching, and various employee discounts.