Field Services Technician

Vantage Point Solutions; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Dental and vision coverage

Job summary

Vantage Point Solutions is hiring a Field Service Technician in Atlanta, Georgia. This position focuses on installing and troubleshooting internet, video, and voice services with a strong emphasis on customer service. The role requires a valid driver's license and your ability to perform hands-on technical work.

Key responsibilities include executing installations, verifying service quality, and educating customers. The position offers competitive pay and a robust benefits package, including medical and retirement plans.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• Ability to work professionally in customer homes and business environments.
• Experience with low-voltage or structured cabling is a plus.

Responsibilities

• Install and activate internet, voice, and video services.
• Troubleshoot and document service activities.
• Verify service quality using approved testing tools.

Skills

Customer service skills

Technical troubleshooting

Basic computer proficiency

Ladder and power tool safety

Education

High school diploma or equivalent

Tools

Microsoft 365 applications

Field service applications

Job description

Field Service Technician

As a Field Service Technician, you will install, activate, and troubleshoot residential and commercial internet, video, and voice services. This role focuses on delivering high-quality fiber and copper connections, configuring customer premises equipment, and ensuring customers receive reliable connectivity and positive installation experience. You will serve as the primary on‑site representative of Vantage Point Solutions while supporting utility and service provider clients.

If you enjoy hands‑on technical work and providing excellent customer service, this role is an excellent fit.

Please Note: This position requires a high degree of travel. We welcome applications from both experienced technicians and individuals seeking to train in the role.

Responsibilities

• Install and activate residential and commercial internet, voice, and video services, including fiber and copper broadband connections, from the exterior network interface to customer premises equipment (CPE).
• Route and secure indoor and outdoor cabling, perform wall penetrations, and mount network interface devices and optical network terminals (ONTs) as required.
• Configure and test routers, Wi‑Fi systems, video and voice equipment, and connected devices to ensure optimal performance and coverage.
• Verify signal levels, service speeds, and overall service quality using approved testing tools and procedures.
• Educate customers on equipment operation, Wi‑Fi optimization, and basic troubleshooting to promote a positive service experience.
• Troubleshoot and resolve connectivity issues within residential and commercial environments, including wiring faults, signal loss, and equipment failures.
• Document installation details, test results, and service activities using company systems, Microsoft 365 tools (Outlook, Excel, Teams), and technician field service applications.
• Maintain clean and professional work areas by restoring surfaces, sealing penetrations, and removing installation debris.
• Represent Vantage Point Solutions professionally when interacting with homeowners, tenants, business customers, and property managers.
• Follow company safety policies and industry best practices, including proper PPE use and safe ladder and tool operation.
• Operate company vehicles and equipment safely in compliance with company policies and traffic laws.
• Participate in on‑call rotations, travel assignments, and follow‑up service visits as required.
• Maintain reliable attendance and perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent (GED).
• Valid driver's license with acceptable driving record.
• Ability to work in customer homes and business environments while maintaining professionalism.
• Ability to safely use ladders, hand tools, and basic power tools.
• Basic computer proficiency and ability to use Microsoft 365 applications and mobile field service apps.

Preferred Qualifications

• Experience installing residential or commercial internet, cable, or telecommunications services.
• Familiarity with fiber drops, ONTs, routers, Wi‑Fi systems, and voice/video equipment.
• Experience with in‑home or business low‑voltage or structured cabling.
• Customer‑facing field service experience.

Work Environment

• Work performed in residential homes, apartments, and commercial/business locations.
• Extensive travel between service locations and potential multi‑day travel assignments.
• Occasional outdoor work in varying weather conditions.
• Flexible hours, including evenings or weekends, based on customer and project schedules.

Physical Demands

• Ability to lift and carry up to 75 lbs. (ladders, tools, equipment).
• Ability to climb ladders and work safely at heights.
• Ability to work in confined spaces such as attics, crawlspaces, and equipment areas.
• Frequent bending, kneeling, reaching, and standing.

Compensation and Benefits

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

Equal Employment Opportunity

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.