Field Connectivity Technician – Install & Troubleshoot

NextLink; Mexia (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink in Hudson Oaks, Texas is seeking a Field Installation Technician with strong customer service and technical skills to complete on-site installations, service visits, and equipment recovery.

You will troubleshoot at customer sites, configure routers and computers, and coordinate with customers to ensure a smooth installation experience while adhering to safety and company policies.

Qualifications

• High school diploma or GED required.
• Excellent customer service and technical ability.
• Ability to perform on-site installations and troubleshooting.
• Must pass drug screening and criminal background check.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, including mounting equipment and running cabling.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned.

Skills

Professionalism

Independent work

Accountability

Multitasking

Willingness to learn

Drug screening

Background check

Tool usage

Education

High school diploma or GED

Tools

Installation tools

Job description

Nextlink in Hudson Oaks, Texas is seeking a Field Installation Technician with strong customer service and technical skills to complete on-site installations, service visits, and equipment recovery.

You will troubleshoot at customer sites, configure routers and computers, and coordinate with customers to ensure a smooth installation experience while adhering to safety and company policies.